A Place of Hospitality - NY

Workshop Registration
In Search of Hospitality

Tuition is $69 for the first person from an organization
(the Principal) and $39 for additional attendees from the
same company, regardless of which session they attend.

location to be announced
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(click here for map)

Italian American Community Center
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(click here for map)

Wise Guys Comedy Club
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(click here for map)

Tavern58 at Gibbs
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(click here for map)

Ilio DiPaolo's
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(click here for map)

Home

Background

◦	Background
◦	Restaurants Build Communities
◦	Restaurants Drive The Economy
◦	Chains vs. Independents
◦	The Hospitality Imperative
◦	What is Hospitality?
◦	What Is Killing Hospitality?
◦	An Elegantly Simple Solution
◦	The Ripple Effect

Phase One

◦	Phase One
◦	Certification
◦	Phase One Standards

Phase Two

◦	Phase Two
◦	Foundation Program
◦	Testimonials
◦	Effortless Excellence
◦	Phase Two Standards

Support System

◦	Support System
◦	Fiscal Fitness
◦	Enlightened Leadership
◦	All-Star Staff
◦	Seamless Service
◦	Culinary Commitment
◦	Community Connection
◦	Responsible Refreshment
◦	Inviting Environment
◦	Feedback & Follow-Through
◦	Implementation

Intro Workshop

◦	Intro Workshop
◦	WI - Sept 2010
◦	NY - Oct/Nov 2010

Surveys

Project Designers